By making a booking with Bryn Woodlands House, the lead guest and all members of the booking party agree to these Terms & Conditions and to our conditions of stay.
Please read these Terms & Conditions before booking. If you have any questions, please contact us and we’ll be happy to help.
The lead guest making the booking must be at least 18 years of age.
Guests under the age of 18 are welcome to stay but must be accompanied by a responsible adult.
The maximum number of guests permitted in each room is shown in the room information at the time of booking. Room occupancy must not exceed the stated maximum.
Only guests included in the booking are permitted to stay overnight at Bryn Woodlands House.
If you would like to invite a visitor into the property during your stay, please speak to us first.
We ask all guests to respect the comfort, privacy and enjoyment of other guests, our neighbours and ourselves during their stay. Quiet hours are from 11pm to 7am.
Behaviour that causes excessive disturbance, nuisance or disruption will not be accepted. Where this behaviour is serious or continues after a request to stop, we reserve the right to ask the guest or booking party to leave the property.
Where a stay is ended due to unacceptable behaviour, any refund for the unused part of the stay will be considered in light of the circumstances and any losses reasonably incurred by Bryn Woodlands House.
Bryn Woodlands House is strictly non-smoking and non-vaping indoors. Guests who wish to smoke or vape outside are asked to move away from the entrance and not smoke or vape in the porch or doorway.
Recreational drugs must not be brought onto or used anywhere within the property or grounds.
Guests who breach these conditions may be asked to leave. Where a stay is ended as a result of a breach of these conditions, any refund for the unused part of the stay will be considered in light of the circumstances and any losses reasonably incurred by Bryn Woodlands House.
We kindly ask guests to take reasonable care of Bryn Woodlands House, their room and its contents during their stay.
The lead guest is responsible for any damage, loss or missing items caused by themselves or members of their booking party, other than reasonable wear and tear.
Please let us know as soon as possible if anything is damaged or broken during your stay. We understand that accidents can happen and will always consider the individual circumstances.
Where necessary, we reserve the right to recover the reasonable cost of repair, replacement or additional cleaning resulting from damage, loss or misuse.
Where guest-caused damage results in a room being unavailable for use, we may also seek to recover any reasonable and directly resulting loss of accommodation revenue that we are unable to avoid.
For standard direct bookings, valid card details are required to secure your reservation. Payment for your stay is normally taken on arrival.
Bookings made through an Online Travel Agent (OTA) are subject to the payment terms agreed with that provider at the time of booking.
Group bookings and longer stays may be subject to different booking, payment and cancellation arrangements, including a non-refundable deposit.
Please contact us before making a group or longer-stay booking so that we can discuss your requirements and confirm the arrangements that will apply. Any additional or different terms will be made clear and agreed with you before your booking is confirmed.
If you need to cancel your booking, please let us know as soon as possible.
For bookings made directly with Bryn Woodlands House, cancellations made more than 48 hours before the scheduled check-in time shown on your booking confirmation will not be charged.
Cancellations made within 48 hours of the scheduled check-in time, or failure to arrive for your booking, may be charged up to the full booking amount. If we are able to re-sell the cancelled accommodation, we may take this into consideration when determining the cancellation charge.
Bookings made through an Online Travel Agent (OTA) are subject to the cancellation terms agreed at the time of booking with that provider. These may differ from our direct booking terms.
Where different cancellation arrangements have been agreed for a group or longer-stay booking, those agreed terms will apply.
Check-in for guests who have booked directly with Bryn Woodlands House is available from 2pm until 9pm.
For bookings made through an Online Travel Agent (OTA), check-in is available from 4pm until 9pm.
Check-out is by 10:30am on the day of departure.
Room keys must be returned on departure. If a key is accidentally taken away, we ask that it is returned promptly and that the guest covers the cost of returning it to us.
Dogs are welcome in our designated dog-friendly room only and must be agreed with us in advance of your stay. A charge applies for dogs staying with us.
With the exception of assistance dogs, dogs are not permitted in the breakfast room.
Dogs may be left unattended in the guest room only while their owners are having breakfast. At all other times, dogs must not be left unattended in the room while guests are away from the property.
Please be considerate of other guests if your dog becomes unsettled or causes prolonged barking or disturbance.
Guests are responsible for any damage or additional cleaning required as a result of their dog.
If you are travelling with an assistance dog, please contact us before your stay so that we can discuss your requirements.
Breakfast is included with your stay and is served at staggered sittings. Your breakfast time will be arranged with you at check-in.
Please let us know in advance of your stay about any dietary requirements so that we can prepare for your breakfast.
Limited complimentary on-site parking is available for guests. Due to the size and layout of our parking area, a parking space cannot be guaranteed, although we will always do our best to accommodate guests where possible.
We ask guests to park considerately so that we can accommodate as many vehicles as possible and avoid blocking access for others.
Additional on-street parking is available nearby, subject to local parking restrictions. Guests are responsible for checking and complying with any restrictions that apply.
Bryn Woodlands House is a Victorian property and, due to the nature and layout of the building, accessibility is limited.
There are two steps at the main entrance. We have a ground-floor guest room, and our breakfast room is also located on the ground floor.
If you have particular accessibility or mobility requirements and would like to check whether our facilities will be suitable for your stay, please contact us before booking and we’ll be happy to discuss them with you.
Complimentary Wi-Fi is available for guests during their stay.
Guests are responsible for using the internet connection lawfully and must not use it for any illegal or unlawful activity.
While we aim to provide a reliable service, Wi-Fi availability and performance cannot be guaranteed at all times.
Guests are asked to help us keep the property secure during their stay. Please make sure the main entrance door closes securely behind you and do not wedge or prop it open.
Room keys and entrance fobs should be looked after during your stay and returned when you check out.
Guests are responsible for taking reasonable care of their personal belongings during their stay.
Please make sure you take all of your belongings with you when you check out.
If we find an item after your departure and are able to identify the owner, we will make reasonable efforts to contact you.
Unclaimed items will be kept for a reasonable period in case the owner contacts us.
If you would like an item returned by post, we ask that you cover the cost of postage and any appropriate packaging.
In the unlikely event that we are unable to provide the accommodation you have booked due to circumstances beyond our reasonable control, we will contact you as soon as possible.
Where we have to cancel your booking, any payment you have made to Bryn Woodlands House for accommodation we are unable to provide will be refunded.
We want you to enjoy your stay with us. If something isn’t right, please let us know as soon as possible so that we have the opportunity to help and, where possible, put things right during your stay.
If you remain unhappy after speaking with us, please contact us after your stay so that we can look into your concerns.
